Shipping & Returns
Packaging & Delivery
To ensure discreet shipping to your home or place of business all purchases are shipped in plain packaging in a courier bag with a return address from BCNZ.
Please allow fourteen (14) days for delivery after payment - it will usually be quicker, but sometimes things happen. Rest assured, we will keep you informed of any delays.
Delivery is subject to a courier fee. This fee will be calculated at time of purchase. A surcharge of $3.60 applies for all RD deliveries.
Unless a longer warranty is offered by the manufacturer, all products carry a thirty (30) day manufacturers warranty against faults and defects. In the unlikely event of there being a fault with a product purchased, BuzzClub (NZ) Ltd will send a replacement providing the item is returned within the warranty period for that product.
Due to the nature of most of our product line, once the product has being opened, no returns will be accepted unless there is a proven manufacturers fault or defect with the product, in which case a replacement will be issued.
Privacy & Security Notice
We have created this Privacy Notice to demonstrate our firm commitment to your privacy and the protection of an individual’s private information.
When you place an order we will need your name, address, phone number, e-mail address, and an indication of how you will be paying. If paying by credit card, a credit card number and expiration date will be needed in order to complete your order - this is processed securely by our payment provider, Direct Payment Solutions. We will never exchange, rent or sell your personal information to any third party.
If you received a mailing from us, your e-mail address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or you have registered or purchased or otherwise have an existing relationship with us.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.
Credit Card Security
Committed to your online security, we use New Zealand's preferred payment gateway provider Direct Payment Solutions (DPS) to securely process your credit card details. Their robust encryption policies ensure you can use your credit card (or debit card) online with complete confidence your information is 100% protected by them. We do not process your credit card details on our server.
During the ordering process you will be taken to a web page hosted by DPS where you will be asked to enter your credit card details. Once DPS has processed your transaction securely on their servers you will be returned to www.thebuzzclub.co.nz to complete your purchase.
For more information on our Privacy Notice and/ or Credit Card Security, please email firstname.lastname@example.org